Halal Food AI support
Help with the Halal Food AI app: contacting us, restoring a subscription and reporting a result.
Contact
Email support@halalfoodai.app.
Tell us your phone model and, for a question about a product, its barcode number. A screenshot of the result helps.
Restore a purchase
Premium is a weekly or yearly subscription, billed through the App Store or Google Play. On a new phone, sign in to the store with the same Apple ID or Google account, open the app's subscription screen and tap Restore purchases.
Report a wrong result
Use the report option on the result screen and add photos of the ingredient list and the front of the pack. Reports are reviewed, and approved corrections apply to everyone. A product that is missing can be submitted from the app in the same way.
Frequently asked questions
How do I contact Halal Food AI?
Email support@halalfoodai.app.
How do I cancel a subscription?
Subscriptions are managed by the store you bought them from: your Apple account settings on iPhone, or Google Play on Android. A subscription renews unless auto-renew is turned off at least 24 hours before the end of the current period.
How do I get a refund?
Purchases are processed by the App Store or Google Play, so refunds are requested from that store under its own refund policy.
Do I need an account?
No. The app works without sign-up and uses an anonymous identifier for your device.
Does the app work offline?
Scans already in your history open without an internet connection. A new scan needs one.
Is the app free?
The app is free to download, and free use includes a daily allowance of scans. Premium removes the daily limit and the ads.